It felt right from the moment I arrived. The reception team struck a rare balance of professionalism and warmth, making the whole welcome feel smooth and sincere. The room was spotless and impressively quiet, breakfast was straightforward but thoughtfully prepared, and the peaceful setting outside made it easy to get the kind of deep sleep that actually leaves you refreshed. More than anything, what stands out is how much you get for the price. The standard of care and comfort feels noticeably higher than expected, which is exactly why this is a place I would gladly recommend and return to.

I had the absolute BEST check-in experience at the Walnut Creek Marriott thanks to Elbert! From the moment I walked up to the front desk, he went above and beyond to make me feel welcomed and valued as a guest. What truly made the experience unforgettable was that he greeted me in my native language, Tongan. That meant so much to me. It’s not every day you feel seen and respected like that, especially while traveling. Elbert was professional, kind, attentive, and made the entire check-in process smooth and enjoyable. I’ve stayed at many hotels before, but I have honestly never had an experience this great. He set the tone for my entire stay in the best way possible. I truly hope management recognizes him for his outstanding customer service — he absolutely deserves a raise! Thank you, Elbert, for making my stay so special. You made a lasting impression.

What really made our stay memorable was the exceptional customer service. The valet team was efficient and friendly, and the front desk staff went above and beyond to ensure we were comfortable. Hospitality like this makes a difference. Thank you for a great experience!

Mandatory high priced valet parking, even though this is a more recent change so not buying the hotels excuse of not being pedestrian friendly. The conference area is all underground and the HVAC is terrible, either freezing or hot. Over the course of a conference the bathrooms were not tidied up and some work rooms had food and trash still from the night before. Not as kept up as it could be. Also who still charges for wifi?

Everything wonderful but I wanted to give a special shoutout to Nazia Khushall in the concierge lounge. She worked extremely hard making sure everyone was happy and she especially helped me and my grand kids. Made them feel special. We appreciate her!

WOW! I love Marriott Hotels and am a Bonvoy member, we have stayed at SO many Marriott's. I rarely write reviews but the service was so incredible that I felt compelled to share my experience. Elbert and Pierre are the BEST! Their hospitality was far better than I have witnessed at any Marriott - EVER! We were staying for a tournament and we had a lot of parents and kiddos. They were so helpful to all of us and made sure that we had every need met plus they were so nice to the kids and made them feel so welcome. I needed to stay a second night and they made sure that adding a room for another night was super painless and they adjusted the rate to help make it financially palpable. The morning staff at the breakfast buffet were so pleasant and helpful to get the kids and parents dialed before they head out for the day. These two employees should be recognized for their high level of service - they are the best!

Service was great across the board but the valet did seem overwhelmed. The hotel leading to the rooms was nice. Once you get to the room, you noticed that they remodel the hotel in sections. Whoever does the maintenance needs to be replaced The sleeping area was clean and neat. The bathroom is another story. NO VENTILATION means one warm shower and the rest of the stay is muggy and disgusting. The shower clearly had mold all over the ceiling that someone painted over to hide it. The showerhead was loose by easily 2 inches. When you go to move the showerhead, it shifts left and right inside the wall. The fixture to turn on the bath was installed crooked. The toilets are cheap and was clogged when I got there (it wasn't me...I SWEAR). Lastly, someone had fake eye lashes as there were several pieces of fake eye lashes left on the floor in the bathroom. Room 447.

We just love this Hotel. Friendly staff Pierre was very helpful and great hospitality. Rooms are nice and beds are comfortable. Love to come here and get away for the weekend’. Love the Breakfast here. Five Stars!

I stayed here Jan 16–17 and had a nightmare experience. The valet lost the key to my cybertruck. Instead of helping, the two valet staff were unapologetic and dismissive. I even witnessed the shorter male valet being incredibly rude to his female colleague in front of customers. He offered zero apologies to me and just started taking photos of my truck while telling me "no manager is here." I wasted 30 mins and only made my meetings because I could start my Tesla via the app. The front desk (Cali) promised a manager would call me that day—never happened. It costs $200 and 5 hours at a service center to fix their negligence. Completely unprofessional staff and zero accountability. Stay elsewhere if you value your property.

I would never stay here if my life depended on it the way that I was treated and my family was treated when we tried to book our reservation there was utterly so disrespectful that I will cancel my Marriott rewards loyalty card. 18 is 18 not 21. Follow your posted policy. Bad and shamefull. Manger offered 0 solutions. Now we have to travel to another town to get a hotel.