Elbert at checkout really helped us out! We checked in late, around 11pm so we were really tired. But Elbert really made the process quick and easy. Their continental breakfast is better than most hotels I’ve had, and they have a cool lounge open until 10pm that has snacks and drinks! Great experience all around.

Please do not book at this hotel if you like to sleep with AC on and need quiet environments. - When I first checked in, I requested a quiet room and the attendant at the desk said all our rooms our quiet. That’s a lie. They will give you the room facing the central hall and you can hear all the noises. I requested a change of room and another attendant gave me another room just right next to the first room with the same hall noises. I wondered in my mind ‘do you not understand what I mean by the quiet room?’ Then I got moved to another room which is quiet. Thought I would now have a sound sleep as I was pretty haggard, the AC in the room didn’t work. I couldn’t sleep and at 3am I had to make a ph call and they take me to another room which their technician also confirmed that the AC wasn’t working. Finally they put me into another room which finally has working AC (I thought). The first night the AC work but the second night I don’t know what happen the AC stop cooling. I don’t have energy to argue with them since I am leaving that very day. To meet all these inconveniences they gave me like 20% discount on my daily rate which was like ($5) or so since my company already had the discount. (I laughed inside. No energy to argue move on). They gave me complimentary parking (which I appreciate). They also give me complimentary breakfast which was ok. The server was in an angry attitude banging all the bowls and plates because there were ppl eating near the end of her shift which was like 10am. At the end of the day, I don’t need any complimentary service. I just need a good and sound sleep and that’s the reason I book hotel and not random place. No amount of complimentary service can compensate for my lost time and inconvenience changing rooms, cancelled scheduled for the whole weekends because my brain wasn’t working from my tiredness. If you promise a 3 stars and the high daily rate, you need the deliver an equal service with good running AC. Pls fix / update these old AC for folks who need to sleep cold. And please is a guest request a quiet room, just gave them the quiet room. They pay for the fees for the night and they deserve a sound sleep.

Hotel is nice overall, but one important aspect that needs to be addressed is the lack of internet speed. Business demands speed, and their internet is in the 1999. The attached picture is their so called “upgraded” internet speeds… Now rather be in the comfort of my hotel room, I must find another location with wifi capable to run multi connection team meetings. Doesn’t matter how good a hotel is, their staff, location or reputation may be, fail at one aspect, you might as well fail them all. Even asked when I booked, if the internet was capable and had decent speeds, was assured it was capable… it’s not… disappointed

I would like to recognize Elbert at the Marriott Hotel for his outstanding customer service. Every time I check in, Elbert greets me warmly, recognizes me as a returning guest, and remembers my preferences. His attention to detail and genuine hospitality always make me feel valued and welcome. Elbert consistently completes the check-in process quickly and efficiently while maintaining a friendly and professional attitude. He goes above and beyond to ensure that every stay starts smoothly and pleasantly. Thank you, Elbert, for your exceptional service and dedication to guests. You are truly one of the best, and your efforts make a lasting positive impression. Marriott is fortunate to have you on the team!

It's a very nice hotel. The gym is very well equipped and has an excellent filtration system for the water. The pool is for cooling off instead of swimming, but that's ok too. The train station is a nice and easy walk away. There's a retro bar nearby that seems to have regular live music too. I was surprised to find there's only one microwave on my floor, as opposed to one in every room. There's no laundry facility for you, so it's either use their services or go downtown. The biggest issue is that if you want to drive in you have be southbound on N. Main St, which will mean you may have to ignore your GPS, go north to the next light, and do a U-turn. It's great for people needing a place for a conference. I travel for work and didn't think this location would be quite so different from other Marriott hotels. Great place, but wrong for the needs of my trip.

Our booking was last minute but from the moment we arrived we were treated great. The staff was friendly, professional, and accommodating. Lalo who works at the restaurant was AMAZING. He always gave us the best service each time we went down to grab a bite to eat. He assisted us in choosing our meals and they were always delicious. Definitely going to come back. We visit Northern California often and will make this our base. ???

From our arrival to our departure service was excellent. A special shout out to Nazia in the concierge lounge. She works so very hard keeping the breakfast bar loaded and spotless. Elbert at the front desk spent time to help me understand and use BART. Checkout was a breeze with Tiffany at the desk. And the parking team was terrific! Thank you for a great stay!

Since starting my new job I have stayed here a number of times and each time has been exceptional. The staff is always welcoming, friendly and helpful. I want to say a special thank you to Lindsay and Elbert at the front desk, Roman from the lounge and Lalo from the restaurant. The valet people are also great, though I apologize I can’t remember their names. Thank you so much to everyone, I always look forward to returning and seeing you all. Oh….and the showers have great water pressure ???

Overall, a reasonable hotel for the price. The rooms are relatively clean, with no major signs of past guests' grit or grime. One odd thing about the rooms is the lighting, specifically the color temperature of the lights. Some lights are warmer white (about 3000k) and some are cooler white (about 6000k). The really strange thing is when the different color temperatures are part of the same fixture. I'm sure many folks aren't bothered by that sort of thing, but it's something I notice. As for room service, apparently it's only a weekday thing for breakfast. I put in an order through the Bonvoy app on Sunday morning. After waiting over an hour, I decided to call and check on the status. I was then told that they didn't do breakfast room service on weekends. There was no indication of that anywhere in the room or the app. Bit of a shame, as the room service is otherwise quite nice and convenient. My recommendation to management is to update the app to reflect the actual room service order times and options, or have an explicit note or something in room with such information.

It felt right from the moment I arrived. The reception team struck a rare balance of professionalism and warmth, making the whole welcome feel smooth and sincere. The room was spotless and impressively quiet, breakfast was straightforward but thoughtfully prepared, and the peaceful setting outside made it easy to get the kind of deep sleep that actually leaves you refreshed. More than anything, what stands out is how much you get for the price. The standard of care and comfort feels noticeably higher than expected, which is exactly why this is a place I would gladly recommend and return to.