They wasted all of that money enshittifying the central courtyard that they didn't have any left for basic maintence. Hooks falling off the walls, dirty door fronts, door hinges that force-slam doors, dysfunctional microwave doors, and dryers that don't dry (even after two hours). People come to Embassy Suites for the lush garden courtyard and the family-friendly atmosphere. This place feels like it's trying to be a corporate business hotel, but isn't doing it very well. ALL of the plants are gone and it looks BAD because it was designed for plants and the maintenance is neglected and the paint quality is poor. It was my first time taking friends to experience the joy that is Ebassy Suites and I'm sincerely disappointed that this is what was done to this hotel. What a waste. Also, $34/day for parking is pretty high. I might expect that for SF or San Jose, but WC isn't demanding that high price. Dropped the review down a star. Desk agent lied to us when we mentioned the dryers not functioning correctly, telling us they were "installed two weeks ago." They weren't, but that's not really relevant - the fact is that they don't work and money and time was wasted trying to use them. Insulting our intelligence with that BS is just rude.

Extremely convient location, the hotel is located a two minute walk from the Yellow Line Bart. It has a shopping center nearby as well. The hotel has a modern interior and a large interior space open to a glass roof. The rooms were clean and using the Hilton one app makes things smoother. Was able to contact the front desk to check in early. One downside is parking is not included, cost 35$ a night to park your car. If you are thrifty and like to live life on the edge park at the adjacent Bart station for pennies in the dollar.

the hotel is great because of the happy hour and breakfast but when it comes to cleanliness? i believe it needs to improve, they just focus in the lobby area but the room we stayed in was a bit dirty. (you can see the toilet and tub wasn’t scrubbed well)

It was a wonderful event with family. Welcoming employees, very comfortable 2bedroom, 2 baths with very comfy beds. Even had a large front room with great furniture. You need to check it out. Oh I almost forgot, free breakfast and free happy hour in the bar with snacks & cocktails. It was a great visit. I will surely stay again.

I loved my Father's Day stay at this location. Enjoy dinner and drinks at the restaurant. And dont forget the complementary breakfast in the morning. I want to especially like to thank Jayla at the front desk. She was warm and very welcoming. Jayla provided great customer service. I will definitely return when visiting the area.

My summer travels continued, this past weekend me and my family stayed at Embassy Suites, Walnut Creek, for my nephew's graduation, (shout out Isaiah Robinson, Lincoln U, C/O 2026). The property IMO received some very unjust, negative reviews in the past few weeks regarding customer service and staff treatment of patrons. Me and my family have received nothing but the best treatment and service. I want to particularly highlight Supervisor, Michelle Lee, who particularly treated my family warmly, professionally, and kindly from our very first interaction, 3 days ago. My family can be difficult and we made an error with the time of the breakfast amenity provided, and Michelle accommodated us with a very generous, and able portion of what she could fix up in the kitchen area. The staff at front desk were helpful and expedient, and only real criticism I could muster is our door did not close well and we had 3 hangers, in our SUITE. But all in all, great property, would easily visit again.

My stay at the Embassy Suites was wonderful! Only to be topped by the amazing customer service by their staff. Especially Isabell, their Houskeeping Mgr who was able to find my AirPods that I left behind in my room! She really went above and beyond to make sure I was able to locate and retrieve my lost AirPods. I truly appreciate her help and the amazing service from Nataley at the front desk that took my call to get my problem situated. Thank you for a wonderful experience at the Embassy Suites!

Parking garage was terrible. All compact spots, $34 a night, and not enough for the guests. We had to park in a different lot and walk to the hotel. The front desk and housekeeping were great. Nice sized rooms. Breakfast was good but busy every morning. Elevators were very busy and stairs were for emergency only. The pool was constantly busy or closed.

ABSOLUTELY NOT!!! Check-in took 45 minutes to an hour, even if we arrived at the standard time. The front desk helped people who came in after us, they assigned us the wrong room, and then tried to blame it on us booking through a third-party. Which was not the case since we booked it directly through our Hilton Honors account and showed them the app. Eventually they moved us to a different room. The room had ants, the HVAC only worked in the front room while the back room was freezing, and the key cards kept failing - including right before checkout, even thought we had late checkout approved. I had to go to the lobby twice with a cold, wet infant from the swimming pool because the keys kept deactivating. No one answered the front desk phone when we called them from our room a few times about the ants and HVAC. No manager was available when I asked to speak to them. Oh, they indicate they have a heated pool, but it was definitely not heated and very cold. There is no valet, and they don't tell you until you check-in that self-parking is $34. Also, good luck finding parking, because there's not enough spaces for the amount of rooms they have there. Overall, frustrating stay from beginning to end. Definitely not the Embassy Suites experience I expected.

This was one of the worst hotel experiences I have ever had. Starting with the parking situation- I paid ahead and had added the $34/ night for parking. Get into their parking garage and circle for 20 minutes with no open spots. I double parked and went to the front desk where I was told they would refund and I can go to the public parking. I was traveling with just myself and two children. We got all our bags up to the room they gave us, walked in and it smelled SO BAD of mildew and chlorine and I don’t know what else. My daughter took her shoes off and the carpet was wet. I called downstairs and was told by the front desk that we’d need to come back down with all of our stuff to get a new room since she was the only worker. We grabbed all our bags and got in the elevator, it smelled like someone had just put a fire out in there. I told the front desk and was advised to tell the manager the next morning because she is not responsible for cleanliness or smells. We got our new room, which was clean and smelled fine but was SO HOT. The AC did not work. I called the front desk multiple times and no answer. We decided to just stick it out. The sofa bed did not have any bedding (blanket pillows). Overall this was a complete fail and I wouldn’t recommend to anyone.