I loved my Father's Day stay at this location. Enjoy dinner and drinks at the restaurant. And dont forget the complementary breakfast in the morning. I want to especially like to thank Jayla at the front desk. She was warm and very welcoming. Jayla provided great customer service. I will definitely return when visiting the area.

My summer travels continued, this past weekend me and my family stayed at Embassy Suites, Walnut Creek, for my nephew's graduation, (shout out Isaiah Robinson, Lincoln U, C/O 2026). The property IMO received some very unjust, negative reviews in the past few weeks regarding customer service and staff treatment of patrons. Me and my family have received nothing but the best treatment and service. I want to particularly highlight Supervisor, Michelle Lee, who particularly treated my family warmly, professionally, and kindly from our very first interaction, 3 days ago. My family can be difficult and we made an error with the time of the breakfast amenity provided, and Michelle accommodated us with a very generous, and able portion of what she could fix up in the kitchen area. The staff at front desk were helpful and expedient, and only real criticism I could muster is our door did not close well and we had 3 hangers, in our SUITE. But all in all, great property, would easily visit again.

My stay at the Embassy Suites was wonderful! Only to be topped by the amazing customer service by their staff. Especially Isabell, their Houskeeping Mgr who was able to find my AirPods that I left behind in my room! She really went above and beyond to make sure I was able to locate and retrieve my lost AirPods. I truly appreciate her help and the amazing service from Nataley at the front desk that took my call to get my problem situated. Thank you for a wonderful experience at the Embassy Suites!

Parking garage was terrible. All compact spots, $34 a night, and not enough for the guests. We had to park in a different lot and walk to the hotel. The front desk and housekeeping were great. Nice sized rooms. Breakfast was good but busy every morning. Elevators were very busy and stairs were for emergency only. The pool was constantly busy or closed.

ABSOLUTELY NOT!!! Check-in took 45 minutes to an hour, even if we arrived at the standard time. The front desk helped people who came in after us, they assigned us the wrong room, and then tried to blame it on us booking through a third-party. Which was not the case since we booked it directly through our Hilton Honors account and showed them the app. Eventually they moved us to a different room. The room had ants, the HVAC only worked in the front room while the back room was freezing, and the key cards kept failing - including right before checkout, even thought we had late checkout approved. I had to go to the lobby twice with a cold, wet infant from the swimming pool because the keys kept deactivating. No one answered the front desk phone when we called them from our room a few times about the ants and HVAC. No manager was available when I asked to speak to them. Oh, they indicate they have a heated pool, but it was definitely not heated and very cold. There is no valet, and they don't tell you until you check-in that self-parking is $34. Also, good luck finding parking, because there's not enough spaces for the amount of rooms they have there. Overall, frustrating stay from beginning to end. Definitely not the Embassy Suites experience I expected.

This was one of the worst hotel experiences I have ever had. Starting with the parking situation- I paid ahead and had added the $34/ night for parking. Get into their parking garage and circle for 20 minutes with no open spots. I double parked and went to the front desk where I was told they would refund and I can go to the public parking. I was traveling with just myself and two children. We got all our bags up to the room they gave us, walked in and it smelled SO BAD of mildew and chlorine and I don’t know what else. My daughter took her shoes off and the carpet was wet. I called downstairs and was told by the front desk that we’d need to come back down with all of our stuff to get a new room since she was the only worker. We grabbed all our bags and got in the elevator, it smelled like someone had just put a fire out in there. I told the front desk and was advised to tell the manager the next morning because she is not responsible for cleanliness or smells. We got our new room, which was clean and smelled fine but was SO HOT. The AC did not work. I called the front desk multiple times and no answer. We decided to just stick it out. The sofa bed did not have any bedding (blanket pillows). Overall this was a complete fail and I wouldn’t recommend to anyone.

Always a good stay at the Embassy suites in Walnut Creek. My first time was a few years ago for my daughter 9th birthday party. I did a small slumber party and booked a double room suite. And it was PERFECT ?. Food /breakfast was amazing,room was cleaned to perfection and the staff were very friendly and accommodating. They even stored some fruit trays and cupcakes as our rooms wasn’t ready and it was July and temps at 100 degrees. The rooms have room for kids to move around and you can even order food and eat at a table provided or on the sofa. Breakfast is always a score as they have a variety of options and they keep it coming. SADLY I was just at the location as a guest and it wasn’t as great of an experience this time. Sunday I was visiting friends from out of state. We arrived around 3:30 and were shocked to learn no rooms were available. We had to sit with kids and wait with a few others around the lobby area until literally right at 4pm. The poor lady at the desk Donetta was being approached left and right by eager travelers tired and ready to settle for the day. We were frustrated but Donetta handled our questions with grace and apologized in every way she could for the delays in rooms. She tried to offer us to watch tv in the lobby area and kept us updated while we waited. She got us in a room at the regular check in time which was 4pm. It would have been nice if housekeeping keep rooms updated for the front desk so prevent this as some people are elderly or ill and can’t wait around. The reception hour was also very disappointing as we went down 30mins in and EVERYTHING was gone , except the goldfish crackers and strawberry lemonade. We just returned to the room.

I received a text a little after noon stating my room is ready. Check-in was 4 PM so I headed to the hotel and arrived a little after 1 PM. I used the key from the app on my phone. It allowed me entrance to the room which had clearly not been cleaned from the last guest the night before. I go to the desk and was told that in fact the room was not ready and they’re not sure why I got that text. So I had to kill almost 3 hours before the room was finally ready. Like other reviews, the toilets are super low to the ground. There was some nasty stains on the ottoman that either need to be cleaned or the ottoman needs to be replaced. Neither of the TVs worked. Apparently they got new TVs and they don’t work. What a complete waste of my money. This was a booking for A staycation. Which means we planned on chilling in the room and binge watching some TV. They went that idea when neither of them weren’t. The guests at this hotel made it feel like a party hotel. It was so loud. Kids running up and down the halls. Supposedly it’s a quiet zone at 10 PM, but that was not enforced. All of the laughing, kids running up and down the halls, door slamming, people being super loud ended a little after 1 AM. Completely ruined my sleep. I found it funny that security approached a group of people in the lobby area and asked them to be quiet when they were not even being loud but failed to address everyone else that was. The only positive that I found was, the staff was super friendly. Otherwise, I would never stay at this location ever again. The party atmosphere, the inability to address noise makers that make it uncomfortable for other guests And lack of TV to drown out the noise of the loud guests make it a note go for me. Updated to add this after receiving my final bill I called to place a pick up order for food. Apparently they don’t do that. It’s room service only. They also don’t tell you that there is a delivery fee or the fact that no matter what tip amount you sign on the piece of paper they will charge you 22% or 20% automatically. How to call to get it adjusted as I’m not a fan of hidden fees. Overall disappointed with this stay. I don’t think I will be looking at staying at Embassy suites ever again.

The location is good. Easy to find. The room is an ok. I didn't like how the drains are clogged up. You gotta wait like 10 mins for the water to go. And the sink even worse. It smelled like sewer. When we check in we asked about time of the amenities we got here late so we wanted to know the time of breakfast they said 10 am. I said great I can sleep in a little. I was downstairs at 9am they someone stopped me and said we are closed for breakfast. So my kids and I didn't eat. I went to front desk to tell them what happened and he just looks at me and said I don't know what to tell you. There was another lady and no room for friendliness no smile nothing. It didn't feel welcomed. Just make sure you guys tell guest the correct things and when somethings wrong at least at like you care. I wasn't rude or mean I just asked and brought awareness about the room.

We loved the room and the omelette station was great! The people who worked in the evening reception were very nice and helpful. The hotel was beautiful but the service was not good at all! I had to call for two hours to get someone at the front desk to answer. I ordered towels and blankets and they didn't give me the amount I needed. We had 3 people they only brought 2 even though we told them 3. The phone in the living room didn't work and the phone in the bedroom barely worked only speaker phone and 0. I told them but they just said its a thing... We didn't know you had to tell them a day ahead if you wanted room service so we had no room service for three days. There was no water offered when we checked in and being a diamond member family that was expected. We unfortunately left a pair of shoes and when we called the hotel they kept giving us a round around about what to do about it. Everyone said something different. I'm still trying to get that sorted out after 5 days. No one answers in the housekeeping department if you need anything. We've stayed at MANY Embassy Suites and this is the worst service so far. Its a shame to bring down a beautiful hotel with terrible service.