Had a lovely stay at this hotel, nice rooms, good service and breakfast. The breakfast food was good, but served in disposable plates and single use plastic cutlery, I wish they did not use plastic. The light switches in the room had lights in them so hard to sleep with all the light in the room. It was within distance of the BART station and a lot of good restaurants, very convenient.

I have stayed at Residence Inn by Marriott numerous times, but this was my first stay at the Walnut Creek location. After what happened, I can confidently say I will NEVER stay here again. My husband, our three kids, and I stayed for one night. We paid $35 for valet parking and trusted that our vehicle and belongings would be secure. The valet staff greeted us nicely when we arrived, so we had no reason to think anything was wrong. The next morning, after enjoying breakfast and checking out, we were waiting for our car. The moment I opened the door, I realized our entire vehicle had been ransacked. Multiple belongings were stolen, including something incredibly important my children’s birth certificates and Social Security cards, which we had with us because we were traveling. We immediately notified the valet attendant and hotel staff. Unfortunately, they were absolutely no help. We were offered a refund of the $35 valet fee and given the number for the valet company’s manager, Eric. Eric told us this had “never happened before” and said he would review the surveillance footage and get back to us. He never did. We filed a police report, and this is where things became even more concerning. The officer told us that the hotel manager had informed him that another vehicle had also been ransacked that same day. Yet when we reported what happened, nobody at the hotel mentioned that another vehicle had been broken into. What hurts the most is that we trusted this hotel and its valet service. We paid for the convenience and security of valet parking, only to leave with our vehicle ransacked. I understand that a hotel cannot prevent every crime, but I absolutely expect honesty, communication, and genuine assistance when something like this happens to a guest. Instead, we felt completely dismissed. We feel violated, disappointed, and completely let down. Stay and use the valet at your own risk. I HIGHLY DO NOT RECOMMEND this location or its valet service!

This hotel is a paradise. I usually have a phobia of staying in hotels because many of them have a musty, moldy smell, but this one exceeded my expectations. The studio was spacious, spotless, and beautifully designed. The kitchenette had everything a family could need, and the bathroom was large, modern, and clean. Everything felt new and well maintained. The employees were incredibly friendly, welcoming, and always willing to help.

I’ve stayed here a handful of times and always look forward to it. Staff have always been very kind and helpful. The location is perfect, right next to both highways, BART, Target, and an easy walk to downtown Walnut Creek. They have a great complimentary breakfast in the morning, but the rooms also have a full kitchen if you feel like doing any cooking. There is also a laundry room available for guests. I love this place so much sometimes I joke about wanting to move in and live there!

? Exceptional Stay – Highly Recommend! We recently stayed at the Residence Inn by Marriott in Walnut Creek, and it was a fantastic experience from start to finish. What truly stood out was how incredibly welcoming the entire staff was. They were exceptionally attentive and accommodated all of our requests with a smile, making us feel right at home. The rooms were spacious, well-appointed, and spotlessly clean, providing the perfect comfortable environment for our stay. I also want to highlight the manager Marianne, who was extremely professional and accommodating; it is clear that they prioritize guest satisfaction. The breakfast served was delicious, and the entire morning service was well-organized and efficient. Throughout our visit, communication was smooth and proactive, ensuring we had everything we needed. We absolutely loved our stay and will definitely be back. Thank you to the entire team for such a wonderful experience!

The valet service damaged my car on the right-hand side and is now stating that the damage did not occur while it was in their care. I am confident the vehicle was not damaged prior to drop-off, as the extent of the damage would have been immediately noticeable. I am extremely disappointed with how this situation is being handled. I would also strongly caution others about using this valet service, particularly the team members involved.ERIK and RAVEN. Lying about this situation. My experince would have been 10/10 if it wasnt for them. They clearly did this and are not taking ownership.

A little bummed you have to pay for valet parking. But otherwises, it was an enjoyable stay. The room was fantastic with its own kitchen.

Cannot say enough kind things about the staff here. In particular, Mina, Loida and Esayas always go above and beyond to make our stay as enjoyable as possible. The warmth and attention to detail never go unnoticed!! As for the rooms, they are always clean, cozy and well stocked with anything you might need during your stay. If you are planning a stay in Walnut Creek, take this is a sign to book at the Residence!

Hello, our stay was wonderful! We stayed for 3 nights and had a very pleasant experience from beginning to end. I would especially like to highlight one staff member in particular, Mina, who supported us from check-in and was always available to help with any questions we had throughout our stay. He was extremely helpful, attentive, and kind..the kind of employee who truly makes a difference and that you should definitely value and keep on your team. Thank you, Residence, and thank you, Mina! We will definitely be back soon.

The lady at reception has no idea of what she doing and messed up our billing. I very specifically said at front when check in of what card to and charge all expenses to my Marriott card that already on the record and somehow still all charged wrong!!!!!!!!!!!! Location is good but mandatory use valet $35 per day, just ridiculous since that’s not even in the SF city or anything, and ridiculous expensive if u stay long period. Stuff not very good, only nice people are the breakfast buffet lady! Room and everything else is ok, but messed up my billing definitely takes me to the edge especially I said everything very clear and upfront!!!